Shipping policy
Shipping Policy
Last updated: May 18th, 2025
Thank you for shopping at Sarah Eské Merch—your go-to destination for premium music-inspired merchandise. Below you'll find our shipping terms and details.
Shipping Regions
We currently ship to:
🇨🇦 Canada (Primary Region)
🇺🇸 United States of America
Order Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we’re experiencing a high volume of orders, shipments may be delayed slightly. We’ll always keep you updated on any major delays.
Shipping Rates & Delivery Times
Shipping charges are calculated at checkout based on your location and selected shipping method.
| Destination | Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| Canada | Standard Shipping | 3–7 business days | Calculated at checkout |
| Canada | Expedited Shipping | 1–3 business days | Calculated at checkout |
| USA | Standard Shipping | 5–10 business days | Calculated at checkout |
| USA | Expedited Shipping | 3–5 business days | Calculated at checkout |
Note: Delivery times may vary depending on carrier delays, holidays, and weather conditions.
Tracking Your Order
You will receive a shipping confirmation email with a tracking number once your order has shipped. Please allow 24 hours for the tracking information to update.
Duties, Customs & Import Fees (USA Orders)
Orders shipped to the USA may be subject to import duties, taxes, and customs fees. These charges are not included in our prices and are the customer’s responsibility.
Lost or Damaged Packages
Sarah Eské Merch is not liable for any products lost or damaged during shipping. If your package is lost or arrives damaged, please contact the shipping carrier to file a claim.
Make sure to keep all packaging materials and your order confirmation.
Questions?
We’re here to help. For shipping inquiries or order issues, contact us at:
📧 saraheskemusic@gmail.com